E.N. Productions

Legal

Privacy Policy

Effective: November 11, 2026

This Privacy Policy explains how E.N. Productions LLC ("we", "us", or "our") collects, uses, shares, and deletes personal information when you visit enprods.com, send us an inquiry, book a call, or work with us.

1. Who we are

E.N. Productions LLC is a software company based in Los Angeles, California. You can reach us at contact@enprods.com.

2. Information we collect

2.1 The inquiry form

The form on our contact page asks for a topic, your email address, your name, your company (optional), and your message. It saves your entries step by step, starting when you enter your email address. If you stop partway, what you entered up to that point is still stored.

With each inquiry we also record:

  • The language of the page you used and the page you started from.
  • The country and network (autonomous system number) that your IP address belongs to. We do not store the IP address itself.
  • Keyed hashes of your IP address and email address, used only to limit repeated submissions. A keyed hash cannot be turned back into the address without our secret key.

2.2 Inquiries sent by an AI assistant

An AI assistant or other software can send an inquiry on a person's behalf through our API. We store the same items as for the form, plus the assistant's name if it gives one. We then email a confirmation link to the address in the inquiry. Until that person confirms, the inquiry is held and we are not notified of it.

2.3 Booking a call

Our booking page (calcom.enprods.com) runs Cal.com, open-source scheduling software, on our own server. When you book, it records your name, email address, the time you choose, and any notes you add, and adds the meeting to our Google Calendar.

2.4 Email and paid work

When you email us or work with us, we keep the correspondence and the project details, contracts, and invoices that come with the work. If we give you access to a protected preview site, Cloudflare Access processes the email address you sign in with.

2.5 Information collected automatically

  • Delivery and security: Cloudflare, which serves this site, processes your IP address, browser type, and request details to deliver pages and block attacks. The logs of our own application on Cloudflare record the path requested and the type of any error, and are kept for up to 7 days.
  • Bot check: the inquiry form uses Cloudflare Turnstile to tell people from automated traffic. Turnstile collects signals such as your IP address, browser type, and connection details. It does not read what you type into the form.
  • Usage analytics: Google Analytics 4 records the pages viewed, the referring site, approximate location, and device type. How this differs by region and how to turn it off are explained in section 9 and in our Cookie Policy.

3. How we use information

  • To read and reply to your inquiry, and to schedule and hold calls.
  • To send the email that comes with an inquiry: a receipt with a reference number for the form, or a confirmation link for an inquiry sent by an AI assistant. These emails contain fixed text, the topic, the reference number, and the link. They do not repeat what you wrote.
  • To deliver and bill work you have engaged us for.
  • To understand which pages are read, so we can improve the site.
  • To prevent spam, abuse, and security incidents. For example, when an email we send cannot be delivered, we receive a notice and may pause confirmation emails.
  • To comply with legal obligations.

We do not send marketing emails. We do not sell your personal information, share it for cross-context behavioral advertising, or use it for targeted ads.

4. Use of AI assistants

We may use AI assistants, such as Claude by Anthropic, to read, summarize, and organize inquiries and project correspondence. When we do, the content is processed by the provider of that assistant. We treat what you send as information to read, not as instructions for our tools. Records of this work, including the assistant's session logs, may remain on our own computers.

5. Service providers

We use the following providers to run the site and our business. Each processes information for us under its own terms and privacy policy.

  • Cloudflare: hosting, security, the inquiry database, the bot check (Turnstile), and access control for protected preview sites. Turnstile privacy addendum.
  • Amazon Web Services: sending the emails that come with an inquiry (Amazon SES).
  • Slack: notifying us of new inquiries. A notification includes the email address, name, company, and the beginning of the message.
  • Google: email and calendar (Google Workspace) and usage analytics (Google Analytics).
  • Hetzner: hosting the server that runs our booking page.
  • Anthropic: AI assistant (see section 4).
  • Stripe: payment of invoices for paid work. We never see your full card number.

6. Sharing and disclosure

We share personal information only:

  • With the service providers listed above.
  • To comply with law or valid legal process, or to protect our rights and safety.
  • In connection with a merger, acquisition, or sale of assets. We will notify you if this happens.

7. International data transfers

We are based in the United States, and most of our providers process data in the United States. If you contact us from outside the US, your information will be transferred to and processed in the US. For transfers from the EEA, the UK, or Switzerland, we rely on the safeguards in our providers' data processing terms, such as the Standard Contractual Clauses.

8. How long we keep information

  • Submitted inquiries: 3 years from the last inquiry we receive from the same email address. A new inquiry from that address extends the period for earlier ones. After that, they are deleted automatically.
  • Unfinished form entries and unconfirmed AI-sent inquiries: 90 days from the last change, then deleted automatically.
  • Database backups: deleted data can remain in backups of the inquiry database for up to 30 days.
  • Slack notifications: deleted within 1 year under our Slack workspace's retention.
  • Keyed hashes for limiting submissions: 48 hours for IP addresses and 31 days for email addresses.
  • Google Analytics: according to the retention setting of our Analytics property, at most 14 months for data tied to a device.
  • Email, bookings, contracts, and invoices: as long as needed for our work with you and for tax and legal records.

9. Your choices and rights

9.1 Analytics and browser signals

  • Global Privacy Control (GPC): if your browser sends GPC, the site does not load Google Analytics at all, and nothing is sent to Google.
  • EEA, UK, and Switzerland: Google Analytics sets no cookies. Google still receives a basic signal for each page view without cookies (time, browser type, referring site, and consent status). Google states that it does not store the IP address of these signals.
  • Do Not Track: the site does not respond to Do Not Track signals. Use GPC instead.

9.2 Residents of California

You have the right to:

  • Know what personal information we collect, use, and disclose.
  • Delete personal information we hold about you.
  • Correct inaccurate personal information.
  • Opt out of the sale or sharing of personal information. We do neither.
  • Not be discriminated against for exercising these rights.

9.3 Residents of the EEA, UK, and Switzerland

We process your information on these legal bases: to take steps you request before a contract and to perform a contract (replying to your inquiry and doing the work); our legitimate interests (preventing spam and abuse, keeping the site secure, and the limited analytics described in 9.1); and legal obligations.

You have the right to access, correct, erase, restrict, and port your personal data, and to object to its processing. You may also lodge a complaint with your local data protection authority.

9.4 How to make a request

Email contact@enprods.com. To confirm that a request is yours, we may reply to the email address we hold for you. We will respond within the time required by applicable law.

10. Security

We protect information with encryption in transit, access controls, and by limiting who can read inquiries. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children

Our services are not directed to anyone under 16, and we do not knowingly collect personal information from children.

12. Changes to this policy

We may update this policy. The date at the top shows when the current version took effect. We will post material changes on this site.

13. Language

This policy is written in English. A Japanese translation is provided for convenience. If the two differ, the English version controls.

14. Contact

Questions or requests about privacy: contact@enprods.com.